From Jayson Rowe’s post, I got this news story about a woman who mistakenly ordered a computer with Ubuntu pre-installed from Dell. Apparently, though the blame for the situation lies mostly with Dell customer service, some Linux users took the piece as an attack on Linux. This resulted in some heated e-mails to the station. While Jayson Rowe (and some others) have used this story to go off on a tangent about what awful people Linux users are, I would like to do something more productive. This story demonstrates the most important thing a prospective Linux user should do before switching: know your needs.
You should never swtich to Linux without knowing whether or not your current equipment is compatible. Obviously, I like Ubuntu, but not every hardware vendor supports Linux, and this can be a big problem. This is why you should always run Ubuntu (or any other flavor of Linux) from the live CD before actually installing it on your computer. If your printer, modem, etc., lack Linux-compatible drivers, this is the time to find out.
Even if your Linux version passes this first test, you shouldn’t completely eliminate Windows from your computer until you’re sure you don’t need any Windows programs. Most of the time, OpenOffice’s ability to convert to Word file formats will work fine for the average computer user. However, you can lose some document formatting information in the transition. For most people, this isn’t a problem, but some tasks require precise page design. For example, in my technical writing classes, my work is judged partially on whether page design makes the document’s information more readable or understandable. Thus, I can’t afford formatting mistakes. That’s why I still dual-boot Ubuntu and Windows.
I’ll conclude with one final, indispensible tip: use all the resources you have on hand before calling the local TV ombudsman. Most of the problems the woman in the news story had could have been solved by taking two steps: calling Verizon’s tech support and checking out OpenOffice’s help files. Now, to be fair, this woman was thrown into the Linux community involuntarily, so her confusion is understandable. However, for anyone deliberately considering the switch, the Ubuntu website has a lot of basic information, such as OpenOffice/MS Office compatibility. Despite one woman’s unfortunate experience, Ubuntu can be a joy to use with just a little bit of forethought.